CARTA partners with Citymapper to deliver smarter, seamless transit across Chattanooga

May 21, 2025 (Chattanooga, TN) — The Chattanooga Area Regional Transportation Authority (CARTA) is pleased to announce a new partnership with Citymapper that will make it easier than ever for residents and visitors to navigate Chattanooga.

The partnership integrates CARTA’s services into Citymapper’s award-winning mobile app, which will serve as a comprehensive tool for trip planning, real-time travel updates, booking and fare payments. This will make navigating the city’s transit system simpler and more reliable for all riders, whether commuting to work, heading to class, or exploring Chattanooga’s vibrant downtown.

All Travel Needs, One App

Citymapper is now live in Chattanooga, providing seamless trip planning for fixed route buses, a shuttle system, CARTA GO on-demand transit, and Bike Chattanooga - all in a single app. With traffic-adjusted trip estimates, real-time bus tracking, and instant service alerts, riders can travel with confidence. Additionally, booking CARTA GO rides and purchasing mobile tickets for fixed route buses directly through the app makes getting around faster and easier than ever.

“This partnership is about putting more tools in the hands of our riders,” said Charles Frazier, CEO of CARTA. “We’re combining convenience with innovation to simplify access to our network and help people get where they need to go.”

Building a Smarter, More Responsive Transit System

In addition to improving rider convenience, the partnership will provide CARTA with anonymized insights to better understand how people are using transit in Chattanooga. This data will help inform future service planning, infrastructure investments, and operational improvements — supporting CARTA’s broader vision for a rider-centric transit system.

“Public transit is more than just moving people - it’s about connecting communities,” added Frazier. “By partnering with Citymapper, we’re creating a better rider experience while also gathering the insights we need to build a smarter, more connected transportation network."

"Chattanooga is a city that’s redefining itself as a regional leader in sustainable and smart transportation,” said Mike Vaccarino, Chief Revenue Officer at Via, which powers the CARTA GO on-demand service and acquired Citymapper in 2023. “We’re thrilled to provide riders with an intuitive tool to move seamlessly through their day and to help CARTA implement data-driven improvements across their system”.

The Citymapper app can be downloaded for free on iOS and Android devices. To learn more about CARTA’s services, visit www.gocarta.org.

ENDS

ABOUT CITYMAPPER

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair-accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. Citymapper is Via's MaaS+ solution for transportation authorities, agencies and cities. It helps transport thrive not only by making journey planning easy, personal and fun for riders, but also by providing agencies with valuable tools and ridership insights to optimize their transport networks. Named an “App of the Year” by Apple and “Editor’s Choice” by Google, Citymapper is used in 400+ cities and is beloved by 50M+ users worldwide.